How to exchange and return?
- 100% money back guarantee if you don’t like your item within 30 days of receiving your item.
- The product must not have of been used and return with any labels that accompanied it.
- We are not responsible for any costs and changes associated with returning your order.
- Please note we do not accept refunds on earrings due to hygiene reasons
HOW DO I RETURN SOMETHING?
- Check that your items qualify for returns. Earrings are not refundable.
- Please fill out our returns slip located here: https://tracking.controlport.co.uk/e9ab6870/1274/return/ee45ab
- Once you have filled out the form you will be provided with a returns slip which includes important information for our returns department to be able to refund your item as quickly as possible.
- If you do not have a printer please write all the information on the form on the parcel.
- We recommend sending parcels recorded delivery, all returns must have a proof of postage. This helps if parcels go missing.
WHEN WILL MY RETURN BE PROCESSED?
- We do our best to process returns within 14 working days. If you require your exchange sooner, please email firstname.lastname@example.org and our customer service will be able to help you.
- It will take between 3-5 working days for this transition to be authorised by your bank and for your funds to appear in your account.
- The overall processing period for refunds is up to 60 working days.
- Original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.