Refund Status

WHEN WILL MY RETURN BE PROCESSED?

  • We do our best to process returns within 14 working days. If you require your exchange sooner, please email info@dlouise.co.uk and our customer service will be able to help you.
  • It will take between 3-5 working days for this transition to be authorised by your bank and for your funds to appear in your account.
  • The overall processing period for refunds is up to 60 working days. 
  • Original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.